WebCare – Website Maintenance, Support & Management
Why Should You Choose Our WebCare Plans?
We are a highly experienced support provider. Our team has supported IT, Internet and Web users for a very long time.
We have experience across the board, including supporting startups through highly complex, technical websites. We provide day-to-day support at all levels.
We have the experience to support you, your team, your goals, and whatever your level is now or in the future.
Website Support and Maintenance
We’re very approachable and have worked in the industry for a long time, so we are highly experienced and effective in identifying and resolving issues, supporting and communicating with you and helping you maintain, secure, develop and manage your website.
We can talk at any level, our support can be jargon-free and accessible to understand, or we can work with other companies such as technical or marketing agencies, and we won’t struggle to represent your best interests.
We work closely with our customers to ensure that work is carried out efficiently and with minimum interruption to the smooth running of your business and its marketing efforts.
Most of our support is provided via our fantastic online helpdesk, which runs a fast and efficient support service. You can quickly and easily start a new request anytime by emailing us when you have a problem or a request, such as content changes. Our systems will immediately log your request and return a case reference number. Your request will be tracked from beginning to end. All the relevant people will be notified, and we’ll start solving your problem before you know it.
We have access to a vast online knowledge base; therefore, our ability to deal with any problem arises is amongst the best in the marketplace. We offer telephone support Monday to Friday, 9 am to 5 pm, and the online helpdesk can assist you anytime or night. We also have 24/7 monitoring and coverage for critical issues.
We offer various services and support options, all carried out by our professional team of friendly support specialists, and our response times are quick. We know that when you need help or something changing on your website, you need it fast.
Customers often start wanting to manage their website content but quickly realise that it’s quicker, easier and more consistent to have us on hand to make changes quickly for them when and how they need them with the minimum of fuss.
How we can help
The first step is to contact us to discuss your needs and arrange an initial video meeting.
We are always delighted to understand and help you get a real sense of the opportunities that exist for your business and the ways in which we can provide unique digital solutions to help you grow.